Privacy Policy
1. Preamble
The purpose of this Privacy Policy is to inform users of the website:
- about how their personal data is collected and processed;
- about their rights regarding this data;
- about the data controller;
- about the recipients of the data;
- about the website’s cookie policy.
This policy complies with the General Data Protection Regulation (GDPR) – EU 2016/679.
2. Data Controller
Personal data is collected by:
CHÂTEAU LASCOMBES
Legal form: Simplified Joint-Stock Company (SAS)
Share capital: €6,256,404
Registered office: Château Lascombes, 33460 Margaux-Cantenac, France
Registered with the Bordeaux Trade and Companies Register under number 344 388 848
SIRET number: 344 388 848 00048
EU VAT number: FR59 344388848
NAF code: 01.21Z – Growing of grapes
Email: contact@chateau-lascombes.fr
Telephone: +33 05 57 88 70 66
3. Data Collected
When using the website, we may collect the following data:
3.1 Data provided directly by the user
- First and last name
- Postal address
- Email address
- Telephone number
- Date of birth (required for the sale of alcohol)
- Login details for the Wine Club customer area
- Purchase history and preferences
- Messages sent via the contact form
3.2 Data collected automatically
When browsing the website:
- IP address
- Browser type
- Pages viewed
- Duration of the visit
- Data collected via cookies and trackers
4. Purposes of Data Collection
Data is collected for the following purposes:
- order and delivery management
- payment processing
- creation and management of customer accounts
- management of Wine Club membership
- sending newsletters and marketing offers (subject to consent)
- responding to requests via the contact form
- improving the user experience
- website traffic statistics
- compliance with legal obligations (particularly those related to the sale of alcohol)
5. Legal Basis for Processing
Processing is based on:
- the performance of a contract (order, Wine Club membership)
- consent (newsletter, marketing cookies)
- legal obligations
- legitimate interest (service improvement, website security)
6. Recipients of the Data
Personal data may be transmitted to the following partners:
- payment provider: Stripe
- e-commerce / CRM solution: WooCommerce
- email marketing tool: Mailjet
- carriers: Eureka / delivery companies depending on the country
- website hosting provider: OVH
These service providers process the data only on our behalf.
7. Data Retention Period
Data is retained for:
- Customer data: 5 years after the end of the business relationship
- Billing data: 10 years (legal obligation)
- Marketing data: 3 years after the last contact
- Cookies: maximum of 13 months
8. Data Security
We implement all appropriate technical and organisational measures to ensure the security of personal data, in particular:
- HTTPS protocol
- secure access to accounts
- payment protection via certified providers
9. Transfers of Data Outside the European Union
Where tools used transfer data outside the European Union, we ensure that such transfers are governed in accordance with the GDPR (standard contractual clauses, adequacy decisions, etc.).
10. Your Rights
In accordance with the GDPR, you have the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
You may exercise these rights at any time by contacting:
contact@chateau-lascombes.fr
You also have the right to lodge a complaint with the CNIL:
https://www.cnil.fr
11. Cookies
The website uses cookies to:
- ensure its proper functioning
- measure audience and traffic
- improve your experience
- offer tailored content and offers
During your first visit, a banner allows you to accept or refuse cookies.
You may change your preferences at any time via the cookie management tool available on all pages of our website.
12. Age Restriction
In accordance with the legislation in force regarding the sale of alcohol, the user declares that they meet the legal drinking age in their country of residence.
13. Changes to the Privacy Policy
This Privacy Policy may be updated at any time in order to remain compliant with applicable legislation.
Last update: 02/18/2026